What is Itil V3

What is ITIL v3?


ITIL® stands for the IT Infrastructure Library.  It emerged during the 1980’s in the UK as a set of high level processes for providing consistent, low risk IT service and IT service management to an organisation.  The copyright is owned by the Office of Government Commerce [OGC (formerly known as CCTA)] and is covered in several publications from the British Standards Institution (BSI).


ITIL v2 was completely updated and released as ITIL v3 during May/June, 2007.  Based on ITIL v2 Service Support and Service Delivery publications, ITIL v3 now comprises the following 5 publications: 


ITIL v3 Service Strategy


ITIL v3 Service Design


ITIL v3 Service Transition


ITIL v3 Service Operation


ITIL v3 Continual Service Improvement


All the above publications are available as a set of books and on CD. The latter may be purchased for stand alone or networked use.  To purchase these books or CD sets, go to our  bookshop and use the Amazon search box found in the right hand side; use the search criteria “books” and “ITIL Lifecycle”.


Additionally, you can view our free ITIL v3 YouTube video or test your ITIL v3 knowledge by trying your hand at our free ITIL v3 Quiz - just click the website link below.


ITIL v3 is designed around the concept of the Service Lifecycle – 5 phases - from Service Strategy through to Service Design, Transition and Operations with Continual Service Improvement ‘plugging into’ each of the main phases.  All the original ITIL v2 processes remain within ITIL v3, however there are some minor changes.  For example, Incident Management is now responsible for Major Incidents instead of Problem Management.


Naturally, new certification schemes have arisen to allow individuals to take examinations in ITIL v3.  One may qualify at Foundation, Practitioner or Service Diploma levels.  Those already qualified as ITIL v2 Service Managers (“Red Badge”) may take the ITIL Managers Bridging examination to become ITIL v3 Diploma certified.


ITIL v3 Take Up


At the time of writing – late 2008 – very few organisations are making to leap to implement or upgrade to ITIL v3.  There are many reasons for this:



  1. The current economic crisis (lack of finances available)

  2. Lack of appetite

  3. Lack of current process maturity (ITIL v2)

  4. Internal politics (culture)

  5. Lack of ability/expertise in the market.


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Visit http://www.bestpracticehelp.com for totally free ITIL forum, articles, jobs, market rates, online quizzes, downloads, video presentations and more about ITIL v2, ITIL v3, COBIT, TOGAF, PRINCE2, MSP, Six Sigma, MOF and much more.  No sign up or registration required.

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Visit http://www.bestpracticehelp.com for totally free ITIL forum, articles, jobs, market rates, online quizzes, downloads, video presentations and more about ITIL v2, ITIL v3, COBIT, TOGAF, PRINCE2, MSP, Six Sigma, MOF and much more. No sign up or registration required.

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